Whether you've got a question about the platform, need help with your account, or just want to say hello — our team is here and happy to help.
We know that when you're dealing with anything related to finances and trading, getting quick and reliable support matters. A lot. That's why we've made it a priority to offer multiple ways to reach our team, and we do our best to respond as quickly as humanly possible.
Whether you're a new user trying to figure out how to get started with Finance Phantom, or an experienced trader who needs help with a specific feature, our support team is equipped to assist. And just so you know — you won't be talking to a generic chatbot. Our support staff are real people with actual knowledge of the platform.
For detailed queries, account issues, or any non-urgent questions. We aim to respond within 24 hours.
Need a quick answer? Our live chat is available during UK business hours for real-time assistance with your queries.
Every Finance Phantom user gets a dedicated account manager. Log in to your dashboard to connect with yours directly.
Our customer support team is based in the UK and operates during standard business hours. For urgent trading-related issues outside these hours, our automated systems continue to monitor and protect your positions around the clock.
Sometimes the fastest way to get an answer is to check if someone's already asked. Here are a few things our support team gets asked about regularly — and the quick answers that might save you some time.
Head to the Finance Phantom login page and click "Forgot Password." You'll receive a reset link at the email address associated with your account. If you're not receiving the email, check your spam folder or contact us directly.
Withdrawal requests are typically processed within 24-48 business hours. The actual time it takes for funds to appear in your account depends on your bank or payment provider, but most UK users see their funds within 3-5 business days total.
In most cases, yes. Reach out to your dedicated account manager or contact our support team via email, and we'll walk you through the process. It's not complicated, but we do want to make sure everything is transferred securely.
Absolutely. We use 256-bit SSL encryption, two-factor authentication, and we're fully GDPR compliant. Your data is never shared with third parties without your explicit consent. You can read the full details in our Privacy Policy.
Look, we're not one of those companies that says "we love feedback" and then never actually reads it. If you've had a great experience with Finance Phantom, we'd love to hear about it. And if something didn't go the way you expected, we want to know that even more. Every piece of feedback — good, bad, or somewhere in between — helps us build a better platform for everyone.
You can send feedback directly to feedback@financephantom.co.uk and it goes straight to our product team. We read every single email.