Your data matters. Here's exactly how Finance Phantom collects, uses, and protects your personal information — explained in plain English.
At Finance Phantom, we take your privacy seriously. Really seriously. We understand that when you trust us with your personal information, you're putting faith in us to handle it responsibly — and that's a responsibility we don't take lightly.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have regarding your information. We've tried to keep this as clear and jargon-free as possible because, honestly, nobody enjoys reading legal documents that feel like they were written by robots.
Finance Phantom operates in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable EU data protection laws. If you're based in the UK, your data is handled in accordance with these regulatory frameworks.
When you use the Finance Phantom platform, we may collect the following types of personal data:
Account Information: When you register for an account, we collect your full name, email address, phone number, and country of residence. This information is essential to create and manage your Finance Phantom account and to connect you with a regulated broker partner.
Identity Verification Data: Depending on your broker's requirements and applicable regulations, you may be asked to provide identification documents such as a passport, driving licence, or proof of address. This is part of standard Know Your Customer (KYC) compliance.
Usage Data: We automatically collect certain information about how you interact with our platform, including pages visited, features used, session duration, device type, browser information, and IP address. This helps us improve the platform experience and troubleshoot issues.
Communication Data: If you contact our support team or provide feedback, we retain records of that communication to help resolve your queries and improve our services.
Financial Data: We do not directly store your payment card details or banking information. All financial transactions are processed through our regulated broker partners who maintain their own secure payment systems.
We only use your data for legitimate purposes that directly relate to providing and improving our services. Specifically, we use your data to create and manage your Finance Phantom account, connect you with regulated broker partners in the UK, communicate important updates about the platform or your account, provide customer support and respond to your inquiries, improve platform performance and develop new features, comply with legal and regulatory obligations, and detect and prevent fraud or unauthorised access.
We will never sell your personal data to third parties. Full stop. We will never use your data for purposes unrelated to the Finance Phantom platform without your explicit consent.
We only share your personal data in the following limited circumstances:
Regulated Broker Partners: When you create an account, certain personal information is shared with our regulated broker partners to facilitate account setup and trading. These partners are bound by their own data protection obligations and regulatory requirements.
Service Providers: We may share data with trusted third-party service providers who help us operate the platform — such as hosting providers, analytics services, and customer support tools. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
Legal Requirements: We may disclose personal data if required to do so by law, regulation, legal process, or governmental request. We may also disclose data to protect the rights, property, or safety of Finance Phantom, our users, or the public.
Protecting your data isn't just a checkbox for us — it's foundational to how we operate. Finance Phantom employs industry-standard security measures including 256-bit SSL encryption for all data transmission, two-factor authentication (2FA) for account access, regular security audits and vulnerability assessments, restricted access controls — only authorised personnel can access user data, and encrypted data storage on secure servers.
While no system can guarantee absolute security, we continually invest in our security infrastructure to stay ahead of emerging threats and protect your information to the highest standards possible.
Finance Phantom uses cookies and similar tracking technologies to enhance your experience on our platform. These include essential cookies that are necessary for the platform to function properly, performance cookies that help us understand how users interact with our platform, and functional cookies that remember your preferences and settings.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain platform features.
As a user based in the United Kingdom, you have the following rights regarding your personal data:
You can request a copy of the personal data we hold about you at any time.
If any of your personal data is inaccurate or incomplete, you have the right to request correction.
You can request that we delete your personal data, subject to certain legal and regulatory obligations that may require us to retain it.
You can ask us to limit how we use your data in certain circumstances.
You can request your data in a structured, commonly used, machine-readable format.
You have the right to object to certain types of data processing, including direct marketing.
To exercise any of these rights, please contact us at privacy@financephantom.co.uk. We aim to respond to all data rights requests within 30 days.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for the duration of your active relationship with Finance Phantom, plus an additional period as required by financial regulations (typically 5-7 years). Usage data and analytics are anonymised and aggregated after 24 months. Communication records are retained for up to 3 years from the date of the interaction.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.
Finance Phantom primarily processes data within the United Kingdom and the European Economic Area. In cases where data needs to be transferred outside these regions, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) or equivalent mechanisms.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on the Finance Phantom platform. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, please don't hesitate to reach out. We're always happy to help clarify things.
Email: privacy@financephantom.co.uk
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. More information is available at ico.org.uk.